Terms and Conditions
Prices are subject to change without notice and may vary depending on the time of year or day of the week. For your security, the Spa Le Finlandais may require the card used to make the purchase online and a valid ID upon arrival.
Cancellations, returns and exchanges :
If cancellations are made less than 24 hours prior to your spa reservation, the full amount of your reservation will be charged to your registered credit card. No changes will be allowed less than 24 hours prior to the reservation.
Specific terms and conditions for the Spa :
The minimum age for access to the baths is 16 years. For individual massages, you must be at least 18 years old. We suggest that you arrive 30 minutes before your appointment to fill out a health form. Towels, swimming suits and sandals are mandatory throughout your visit to Spa Le Finlandais. Towels and bathrobes are available for rent at the reception. Sandals and swimming suits are also available for sale in our shop. Lockers are available free of charge, and the locking mechanism is provided. Food is not allowed on site. Being a place of relaxation, we ask all our visitors to remain quiet and discrete during their stay. For the privacy of our visitors, we ask that those on site do not use their phones to take photographs or engage in any activity that may disturb the peace and relaxation of other guests.
Specific terms and conditions for the purchase of gift cards :
Gift cards cannot be used on the day of purchase. We need a minimum of 24 hours to activate the card.
There are several types of cards: cards with an amount and cards with one or more products and services. All our cards are valid for life. Cards with a description are valid for the service described on the card for one year. After this period, the card is valid for the amount on the card. You can always use the card for the amount and not the service description if you wish. All our cards can be used for all products and services offered by the Spa Le Finlandais.
Privacy Policy
In order to provide a better service to our customers, we collect a certain amount of personal information. We are committed to respecting the confidentiality of the personal information we collect, and we will never share this information with any third party.
Collection of Personal Information
We collect the following information: Last name, First name, Mailing address, Postal code, Email address, Telephone number, Credit card number.
The personal information we collect is taken via forms and via the interactivity established between you and our website. We also use, as described in the next section, cookies and/or log files to collect information about you.
Forms and interactivity
Your personal information is collected through forms: Site registration form, Order form, Opinion survey, Contest
Right of opposition and withdrawal
We are committed to providing you with the right to object and withdraw your personal information.
The right to object is the possibility offered to Internet users to refuse that their personal information be used for certain purposes mentioned at the time of collection.
The right of withdrawal is the possibility for Internet users to request that their personal information is no longer included, for example, in a mailing list.
To exercise these rights, you can contact us :
Postal mail: 214 Boulevard Labelle, Rosemère J7A 2H4
E-mail: info@spalefinlandais.com
Telephone: 450 971-0005
Right of access
We undertake to grant a right of access and rectification to the persons concerned who wish to consult, modify or even delete the information concerning them.
The exercise of this right will be done via:
Postal mail: 214 Boulevard Labelle, Rosemère J7A 2H4
E-mail: info@spalefinlandais.com
Telephone: 450 971-0005
Security
The personal information we collect is kept in a secure environment. People working for us are required to respect the confidentiality of your information.
To ensure the security of your personal information, we use the following measures:
SSL (Secure Sockets Layer) protocol
Access management – authorised person
Network monitoring software
Computer backup
Password
Firewall
We are committed to maintaining a high degree of privacy by incorporating the latest technological innovations to ensure the confidentiality of your transactions. However, as no mechanism offers maximum security, a certain degree of risk is always present when using the Internet to transmit personal information.
Our commitment to the protection of personal information meets the requirements of the VeriSign program.
Use of materials on Spa Le Finlandais
Spa Le Finlandais maintains websites for your personal entertainment, information and education. The trademarks, service marks, brand identities, titles, characters, trade names, graphics, designs, copyrights and other properties appearing on the Spa Le Finlandais websites are protected intellectual property used by Spa Le Finlandais and/or its related companies. These properties may not be copied, reproduced, republished, uploaded, posted, published, transmitted or distributed in any way, except that you may, for personal, non-commercial use only, download one copy to your personal computer. In order to protect these valuable assets, the Spa Le Finlandais prohibits any other use without its prior written authorisation. Except as expressly provided above, nothing herein shall be construed as conferring any licence or right under any copyright or other intellectual property right.
Copyrights
You should assume that everything you see or read on the Spa Le Finlandais websites is copyrighted unless otherwise noted and may not be used except as provided in these Terms and Conditions or in the texts on the Spa Le Finlandais websites without the written permission of the Spa Le Finlandais, including, but not limited to, images, photographs or illustrations displayed on the Spa Le Finlandais websites. The Spa Le Finlandais neither warrants nor represents that your use of materials displayed on the Spa Le Finlandais websites will not infringe rights of third parties not owned by or affiliated with the Spa Le Finlandais.