Spa and Hotel Le Finlandais (including its various subsidiaries and affiliates) offer different websites. Your use of these websites is subject to the following terms and conditions. Your use of the Spa and Hotel Le Finlandais websites constitutes acceptance of these terms and conditions.

Diamond Card Terms and Conditions

With the purchase of a gift card, between 1 and 30 November at midday, you automatically enter the Diamond Card competition. Each dollar you spend on a gift card corresponds to one entry, so the more you buy, the more you increase your chances of winning the Diamond Card. The amount is calculated on November 30 at noon, so it doesn’t matter if you buy several gift cards, in one or more instalments, all of your purchase dollars will be counted towards your participation in the contest.
Gift cards can be purchased directly at Spa le Finlandais (124 Bvd Labelle, Rosemère QC) or at Hôtel le Finlandais (125 Bvd Labelle, Rosemère QC) as well as by phone (450 971-0005 or 1 888 971-0005) and on our website at https://enligne.spalefinlandais.com/#/giftCertificates.
The draw will take place on November 30th and will be announced on our website, and we will contact the winner directly by phone. The winner will have to pick up their Diamond Card at Spa le Finlandais (124 bvd Labelle, Rosemère QC). A passport photo will be required as well as a valid ID card. The Diamond Card must be collected before January 31st, 2021.
The Diamond Card will give free access, for the card holder and one guest, to the facilities of Spa le Finlandais once a week maximum, as well as one massage once a month (60mn Swedish massage), throughout the year 2021 (from January 1st to December 31st 2021 inclusively). A week is defined as Monday to Sunday and a month is defined as a calendar month from the first to the last day of the month.
The card is nominative, non-transferable, non-exchangeable and non-redeemable. It can therefore only be used by the winner.
This offer is limited to the normal operations of Spa le Finlandais, its opening hours and conditions of operation. This offer does not guarantee that the baths and massages will be available on the desired date. If the Spa is unable to offer the service for reasons beyond its control, the Diamond Card does not offer any compensation mechanism and unused treatments or entries to the site cannot be replaced, moved or accumulated in any way. Massages must be reserved in advance by calling 450 971-0005 or 1 888 971-0005.
Spa le Finlandais reserves the right to withdraw the Diamond Card from any person who does not respect the Spa’s internal rules, or from any person who behaves aggressively or disrespectfully towards Spa le Finlandais employees and suppliers.

General terms and conditions

Prices are subject to change without notice and may vary according to the time of year or day of the week. For your security, Spa & Hotel Le Finlandais may require the card used to make the online purchase as well as valid identification upon arrival.

Cancellations, returns and exchanges :

If cancellations are made less than 24 hours prior to your reservation at the spa, the total amount of your reservation will be charged to your registered credit card. No changes are made less than 24 hours prior to booking. In the case of a reservation at the hotel, the amount of one night will be charged to the registered credit card. Gift cards are non-exchangeable and non-refundable.

Specific terms and conditions for the Spa :

The minimum age for access to the baths is 16 years old. For individual massages, you must be at least 18 years old. We suggest that you arrive 30 minutes before your appointment to fill out a health form. Towels, swimming costumes and sandals are mandatory throughout your visit to Spa le Finlandais. Towels and bathrobes are available for hire at the reception desk. Sandals and swimming costumes are also available for sale in our shop. Lockers are at your disposal and free of charge, the locking mechanism is provided. Food is not allowed on site. Being a place of relaxation, we ask all our guests on site to remain silent and discreet during their stay. For the privacy of our visitors, we ask those present on the site not to use their telephones to take pictures or engage in any activity that may disturb the peace and relaxation of other guests.

Specific terms and conditions for the Hotel :

Normal arrival time is 16:00 and departure time is 12:00 noon. The entire hotel is non-smoking. If you are planning to visit the spa, you must check in at the hotel beforehand. All personal information we collect is kept in a secure environment. Our employees are obliged to respect the confidentiality of your information.

Specific terms and conditions for the purchase of gift cards :

Gift cards cannot be used on the day of purchase. We require a minimum of 24 hours to activate the card.

There are several types of cards: cards displaying an amount and cards displaying one or more products and services. All of our cards are valid for life. Cards displaying a description are valid for the service described on the card for one year, after this period the card is valid for the amount contained in the card. You may in any case use the card for the amount and not the service description if you wish. All our cards can be used for all products and services offered by the Spa and Hotel le Finlandais.

Privacy policy

In order to provide a better service to our customers, we collect a certain amount of personal information. We are committed to respecting the confidentiality of the personal information we collect, and we will never share this information with a third party.

Collection of Personal Information
We collect the following information :
First name
Postal address
Email address
Telephone / fax number
Credit card number
The personal information we collect is collected through forms and through the interactivity established between you and our website. We also use, as described in the following section, cookies and/or log files to collect information about you.

Forms and interactivity
Your personal information is collected through forms :
Website registration form
Order form
Opinion poll

Follow-up of the order
Information / Promotional offers
Your information is also collected through the interactivity that may occur between you and our website in the following ways:

We use the information we collect for the following purposes:
Information or for promotional offers

Right of opposition and withdrawal
We are committed to offering you the right to oppose and withdraw your personal information.
The right of opposition is the possibility offered to Internet users to refuse that their personal information be used for certain purposes mentioned at the time of collection.

The right of withdrawal is the possibility offered to Internet users to request that their personal information no longer appear, for example, on a mailing list.

In order to exercise these rights, you may :
Postal code: 124-125 Boulevard Labelle, Rosemère J7A 2G9
E-mail: info@spalefinlandais.com
Telephone: 450 971-0005

Right of access
We undertake to recognise a right of access and rectification for the persons concerned who wish to consult, modify or even delete information concerning them.
The exercise of this right will be made:
Postal code: 124-125 Boulevard Labelle, Rosemère J7A 2G9
E-mail: info@spalefinlandais.com
Telephone: 450 971-0005

The personal information we collect is kept in a secure environment. The people working for us are required to respect the confidentiality of your information.
To ensure the security of your personal information, we use the following measures:

SSL (Secure Sockets Layer) protocol
Access management – authorised person
Network monitoring software
Computer backup
Login / password
We are committed to maintaining a high degree of confidentiality by incorporating the latest technological innovations to ensure the confidentiality of your transactions. However, since no mechanism offers maximum security, a degree of risk is always present when using the Internet to transmit personal information.

Our commitment to the protection of personal information meets the requirements of the VeriSign program.

Use of materials on Spa and Hotel Le Finlandais

Spa and Hotel Le Finlandais maintain websites for your personal entertainment, information and education. The trademarks, service marks, brand identities, titles, characters, trade names, graphics, designs, copyrights and other properties appearing on the Spa and Hotel Le Finlandais websites are protected intellectual property used by Spa and Hotel Le Finlandais and/or its related companies. These properties may not be copied, reproduced, republished, downloaded, displayed, posted, transmitted or distributed in any way, except that you may, for personal, non-commercial use only, download one copy onto your personal computer. In order to protect these valuable assets, the Spa and Hotel Le Finlandais must prohibit any other use without its prior written consent. Except as expressly provided above, nothing contained herein shall be construed as conferring any license or right under any copyright or other intellectual property right.


You should assume that everything you see or read on the Spa and Hotel Le Finlandais websites is protected by copyright unless otherwise stated and may only be used in these Terms and Conditions or in the text on the Spa and Hotel Le Finlandais websites without the written permission of Spa and Hotel Le Finlandais. Spa and Hotel Le Finlandais neither warrants nor represents that your use of materials displayed on Spa and Hotel Le Finlandais websites will not infringe rights of third parties not owned by or affiliated with Spa and Hotel Le Finlandais. The images, photographs or illustrations displayed on the Spa et Hôtel Le Finlandais web sites


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