Warning

Spa and Hotel Le Finlandais (including its various subsidiaries and affiliates) offer various websites. Your use of these websites is subject to the following terms and conditions. By using the Spa and Hotel Le Finlandais websites, you accept these terms and conditions.

Terms and Conditions

Prices are subject to change without notice and may vary according to the time of year or day of the week. For your security, Spa and Hotel Le Finlandais may require the card used to make the online purchase as well as valid identification card upon arrival.

Cancellations, returns and exchanges :

If cancellations are made less than 24 hours prior to your reservation at the spa, the total amount of your reservation will be charged to your registered credit card. No changes are made less than 24 hours prior to booking. In the case of a reservation at the hotel, the amount of one night will be charged to the registered credit card. Gift cards are non-exchangeable and non-refundable.

Specific terms and conditions for the Spa :

The minimum age for access to the baths is 16 years old. For individual massages, you must be at least 18 years old. We suggest that you arrive 30 minutes before your appointment to fill out a health form. Towels, swimming costumes and sandals are mandatory throughout your visit to Spa le Finlandais. Towels and bathrobes are available for hire at the reception desk. Sandals and swimming costumes are also available for sale in our shop. Lockers are at your disposal and free of charge, the locking mechanism is provided. Food is not allowed on site. Being a place of relaxation, we ask all our guests on site to remain silent and discreet during their stay. For the privacy of our visitors, we ask those present on the site not to use their telephones to take pictures or engage in any activity that may disturb the peace and relaxation of other guests.

Specific terms and conditions for the Hotel :

Normal arrival time is 16:00 and departure time is 12:00 noon. The entire hotel is non-smoking. If you are planning to visit the spa, you must check in at the hotel beforehand. All personal information we collect is kept in a secure environment. Our employees are obliged to respect the confidentiality of your information.

Specific terms and conditions for the purchase of gift cards :

Gift cards cannot be used on the day of purchase. We require a minimum of 24 hours to activate the card.

There are several types of cards: cards displaying an amount and cards displaying one or more products and services. All of our cards are valid for life. Cards displaying a description are valid for the service described on the card for one year, after this period the card is valid for the amount contained in the card. You may in any case use the card for the amount and not the service description if you wish. All our cards can be used for all products and services offered by the Spa and Hotel le Finlandais.

Privacy Policy

In order to provide a better service to our customers, we collect a certain amount of personal information. We are committed to respecting the confidentiality of the personal information we collect, and we will never share this information with a third party.

Collection of Personal Information

We collect the following information : Name, First name, Postal address, Postcode, Email address, Telephone / fax number
Credit card number.

The personal information we collect is collected through forms and through the interactivity established between you and our website. We also use, as described in the following section, cookies and/or log files to collect information about you.

Forms and interactivity

Your personal information is collected through forms : Website registration form, Order form, Opinion poll, Competition

Right of opposition and withdrawal

We are committed to offering you the right to oppose and withdraw your personal information.
The right of opposition is the possibility offered to Internet users to refuse that their personal information be used for certain purposes mentioned at the time of collection.

The right of withdrawal is the possibility offered to Internet users to request that their personal information no longer appear, for example, on a mailing list.

In order to exercise these rights, you may :
Postal code: 124-125 Boulevard Labelle, Rosemère J7A 2G9
E-mail: info@spalefinlandais.com
Telephone: 450 971-0005

Right of access

We undertake to recognize a right of access and rectification for the persons concerned who wish to consult, modify or even delete information concerning them.
The exercise of this right will be made:
Postal code: 124-125 Boulevard Labelle, Rosemère J7A 2G9
E-mail: info@spalefinlandais.com
Telephone: 450 971-0005

Security

The personal information we collect is kept in a secure environment. The people working for us are required to respect the confidentiality of your information.
To ensure the security of your personal information, we use the following measures:

SSL (Secure Sockets Layer) protocol
Access management – authorised person
Network monitoring software
Computer backup
Login / password
Firewalls
We are committed to maintaining a high degree of confidentiality by incorporating the latest technological innovations to ensure the confidentiality of your transactions. However, since no mechanism offers maximum security, a degree of risk is always present when using the Internet to transmit personal information.

Our commitment to the protection of personal information meets the requirements of the VeriSign program.

Use of materials on Spa and Hotel Le Finlandais

Spa and Hotel Le Finlandais maintain websites for your personal entertainment, information and education. The trademarks, service marks, brand identities, titles, characters, trade names, graphics, designs, copyrights and other properties appearing on the Spa and Hotel Le Finlandais websites are protected intellectual property used by Spa and Hotel Le Finlandais and/or its related companies. These properties may not be copied, reproduced, republished, downloaded, displayed, posted, transmitted or distributed in any way, except that you may, for personal, non-commercial use only, download one copy onto your personal computer. In order to protect these valuable assets, the Spa and Hotel Le Finlandais must prohibit any other use without its prior written consent. Except as expressly provided above, nothing contained herein shall be construed as conferring any license or right under any copyright or other intellectual property right.

Copyrights

You should assume that everything you see or read on the Spa and Hotel Le Finlandais websites is protected by copyright unless otherwise stated and may only be used in these Terms and Conditions or in the text on the Spa and Hotel Le Finlandais websites without the written permission of Spa and Hotel Le Finlandais. Spa and Hotel Le Finlandais neither warrants nor represents that your use of materials displayed on Spa and Hotel Le Finlandais websites will not infringe rights of third parties not owned by or affiliated with Spa and Hotel Le Finlandais. The images, photographs or illustrations displayed on the Spa et Hôtel Le Finlandais websites