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Privacy policy

Date of Effect: 2023-11-02
Previous Update: 2023-11-03
Updated on: 2025-06-03

This Privacy Policy outlines the policies of Spa le Rivage SENC, operating under the name Spa Le Finlandais (“we”, “our”, or “us”), regarding the collection and use of information we gather when you access our website at https://spalefinlandais.com or any of its subdomains (such as https://enligne.spalefinlandais.com for example), by phone, directly at one of our points of sale, or via our mobile application available on the Apple App Store and Google Play Store (collectively, the “Services”).

This Privacy Policy describes how we collect, use, disclose, and protect your personal information. It also outlines your privacy rights and how you are protected under privacy laws.

By using our service, you consent to the collection and use of your information in accordance with this Privacy Policy. Please do not access or use our service if you do not consent to the collection and use of your information as outlined in this Privacy Policy.

Spa le Rivage SENC is authorized to modify this Privacy Policy at any time. While this may occur without direct notice for all minor changes, we will strive to inform you of any significant changes by posting the new policy on this page and updating the “Date of this update” at the top. For mobile application users, we may also notify you of significant changes via the application or the App Store / Google Play Store services. We encourage you to review this policy regularly to stay informed of our privacy practices.

COLLECTION AND USE OF YOUR PERSONAL INFORMATION

Information We Collect

When you use our Service, you may be asked to provide us with personal information used to contact or identify you. We may collect different types of personal information about you, including:

  • Personally Identifiable Information:
    • Name
    • Email address
    • Phone number (including mobile phone number)
    • Home address
    • Date of birth
  • Payment Information: Credit/debit card details (processed securely by our payment service providers), billing history.
  • Booking and Purchase Information: History of services booked, products purchased, preferences.
  • Communication Information: Content of communications you send us (e.g., emails, contact forms, in-app messages).
  • Technical Information (Usage Data):
    • For our website:
      • IP (Internet Protocol) address of computers accessing the site
      • Web page requests
      • Referring web pages
      • Browser used to access the site
      • Time and date of access
      • Operating system type
      • Duration of visit
      • Cookie information (see “Cookies and Similar Technologies” section).
    • For our mobile application:
      • Device Information: Mobile device type, unique device identifier (e.g., IDFA for iOS, Android ID), operating system, app version, mobile network information.
      • App Usage Data: Features used in the app, pages viewed, interactions, frequency and duration of use, crash reports.
      • Location Data (with your explicit consent): Precise or approximate geolocation data to help you find our spa and send geo-targeted offers. You can manage your location preferences via your device or app settings.
      • App Permissions (with your explicit consent): The application may request access to certain features of your device (e.g., camera, contacts, storage). We will only request access if necessary for a specific app functionality. You can manage these permissions via your device settings.
  • Account Information: If you create an account, we will collect the information you provide during account creation, such as your username and password (encrypted).
  • Information you voluntarily provide: Responses to surveys, participation in contests or promotions.

How We Collect Information

We collect and receive information from you in the following ways:

  • When you fill out a registration form or otherwise submit your personal information.
  • When you interact with our Service (e.g., website Browse, app usage, purchases, bookings).
  • Automatically when you use our Services (e.g., usage data, cookies).

How We Use Your Information

We may use your information for the following purposes:

  • To provide and maintain our Service: As well as monitor the use of our Service, including mobile application access.
  • To manage your account: Your personal data may allow access to several functions of our Service that are available to registered users.
  • To manage customer orders: Your email address, phone number, and other account information will be used to manage orders and bookings placed through our Service.
  • To process your payments.
  • To contact you: We will contact you by email, phone, SMS, or any other form of electronic communication (including mobile app push notifications, if enabled) related to the functions, products, services, or security updates when necessary or reasonable, or if you have consented to receive marketing communications.
  • To personalize your user experience on our website and mobile application.
  • To improve our Services: We will use your information for data analysis to identify usage trends or determine the effectiveness of our marketing campaigns when reasonable. We will use your information to evaluate and improve our Service, products, services, and marketing efforts, including the development of new features.
  • For marketing and promotional purposes (with your consent if required by law).
  • For dispute resolution and site protection: Your information will be used in case of a legal dispute to resolve issues related to our Service and ensure the security of our Services, prevent fraud, and enforce our terms of use.
  • To comply with our legal and regulatory obligations.
  • Specifically for the mobile application:
    • To enable app functionalities.
    • To provide customer support through the app.
    • To analyze app performance and resolve technical issues.
  • For other purposes: If we use your information for other purposes, we will inform you and, if necessary, request your consent.

Sharing and Disclosure of Your Information

Spa le Rivage SENC will share your information, where appropriate, in the following situations:

  • With your consent: Spa le Rivage SENC will share your information for all purposes with your explicit consent.
  • For business transfers: Your information will be shared in the event of a connection, negotiation, merger, sale of business assets, financing, or acquisition of all or part of our business with another company.

Sharing and Disclosure of Your Information

We will share your information, where appropriate, in the following situations:

  • Third-party service providers: With companies that provide services to us, such as payment processing, website and app hosting, data analytics, email marketing services, push notification services, customer support. These providers only have access to the information necessary to perform their functions and are obligated to protect your information.
  • With your explicit consent: We will share your information for any other purposes with your explicit consent.
  • For business transfers: Your information will be shared in the event of a connection, negotiation, merger, sale of business assets, financing, or acquisition of all or part of our business with another company.
  • Legal obligations and protection: Your information may be disclosed if required by law or if we believe in good faith that such action is necessary to:
    • Comply with applicable laws, regulations, or court orders.
    • Respond to claims that your use of our Service violates the rights of third parties.
    • Enforce agreements you enter into with us, including this Privacy Policy.
    • Protect and defend our rights, property, or safety, or those of our users or the public.

Cookies and Similar Technologies

Cookies are small text files that are placed on your computer by websites you visit. Websites use cookies to help users navigate efficiently and perform certain functions. Cookies necessary for the proper functioning of the website can be set without your permission. All other cookies must be approved before they can be set in the browser.

  • Strictly Necessary Cookies: Strictly necessary cookies enable basic website functionality such as user login and account management. The website cannot be used properly without strictly necessary cookies.
  • Performance Cookies: Performance cookies are used to see how visitors use the website, e.g., analytics cookies. These cookies cannot be used to directly identify a certain visitor.
  • Targeting Cookies: Targeting cookies are used to identify visitors between different websites, e.g., content partners, banner networks. These cookies may be used by companies to build a profile of visitors’ interests or display relevant advertisements on other websites.
  • Functionality Cookies: Functionality cookies are used to remember visitor information on the website, e.g., language, time zone, enhanced content.

You can manage your cookie preferences via your browser settings.

Our mobile application may use device identifiers, third-party SDKs (Software Development Kits) (e.g., for analytics, crash reporting, push notifications) and similar technologies to collect information about app usage and performance.

Security of Your Information

The security of your information is important to us. We use a range of reasonable technical, administrative, and physical security measures to prevent misuse, loss, or alteration of the information you have provided to us. However, as we cannot guarantee 100% security of the information you provide to us (no method of transmission over the Internet or electronic storage is completely secure), you must access our Service at your own risk.

Spa le Rivage SENC is not responsible for the performance of websites operated by third parties or your interactions with them. When you leave this website or our application, we recommend that you review the privacy practices of other websites and services you interact with and determine the adequacy of those practices.

Retention of Your Information

Your personal information will be retained as long as necessary to provide you with the Services, to maintain a history of your transactions, and to achieve the purposes described in this policy, including for reporting or record-keeping purposes in accordance with applicable laws, or to satisfy any legal, accounting, or reporting requirements. You may request the deletion of your personal information in accordance with the “Your Rights and Choices” section. Information that does not personally identify you (anonymized or aggregated data) may be retained indefinitely. For the mobile application, usage data may be retained for similar periods to improve the application, subject to your rights.

Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information:

  • Access: The right to request access to the personal information we hold about you.
  • Rectification: The right to request the correction of inaccurate or incomplete personal information.
  • Deletion: The right to request the deletion of your personal information, subject to certain exceptions (for example, if we are required to retain certain information to comply with our legal obligations or for reporting purposes).
  • Objection or Restriction of Processing: The right to object to or request restriction of the processing of your personal information in certain circumstances.
  • Withdrawal of Consent: If we rely on your consent to process your information, you have the right to withdraw your consent at any time.
  • Communication Preferences: You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in these communications or by contacting us directly. For the mobile application, you can manage your push notification preferences in the app or your device settings.

To exercise these rights, or if you have questions about your rights, please contact us using the information provided in the “Contact Us” section. We will respond to your request in accordance with applicable laws.

Links to Third-Party Sites and App Store / Google Play Store Services

Our Services may contain links to third-party websites or services that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the privacy policy of every site you visit.

Our mobile application is distributed via the Apple App Store and the Google Play Store. These platforms have their own privacy policies and terms of use that we encourage you to review. We are not responsible for the privacy practices of these platforms or the information you provide to them.

Children’s Privacy

Our Services are not directed to individuals under the age of 16 (See our Terms and Conditions). We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child without parental consent verification, we will take steps to remove that information.

Changes to This Privacy Policy

As mentioned previously, Spa le Rivage SENC is authorized to modify this Privacy Policy at any time. We will post any revised privacy policy on the website https://spalefinlandais.com and update the date at the top of this policy. It is your responsibility to review this policy regularly.

Contact Us

For any questions, concerns, or requests regarding this Privacy Policy, the processing of your information, or to exercise your rights, please contact our Privacy Officer:

Company Name: Spa le Rivage SENC Address: 124 Boul Labelle, Rosemère (QC) J7A 2G9 Email: <info@spalefinlandais.com> Website: https://spalefinlandais.com Phone: +1 450 971 0005

Privacy Officer: Sébastien Le Couëdic <sebastienlecouedic@spalefinlandais.com>

For any questions or concerns regarding the processing of your information, you can contact our privacy officer at Sébastien Le Couëdic, sebastienlecouedic@spalefinlandais.com.